Build a better career as we build better software together.

ERP Business Analyst

Purpose of the Role

We created NorthScope, an ERP application designed specifically for food manufacturing companies. In addition to providing the software, we also assist in the implementation, and we provide ongoing support and services.

The role of Implementation Specialist is important because we exist to solve customer problems and make their lives easier. One way we do this is by ensuring our software works as intended and that it’s easy to use. Our implementation department is responsible for ensuring our application is correctly installed and implemented and that our customers are using it to its full potential.

Your role would be to work with other members of our implementation team troubleshooting customer support tickets as well as working on new implementations to provide strong process and configuration support for the team. We need help with training, system setup, data analysis, report design and more.

We’re searching for someone with a passion for customer service, who is unhappy with anything but complete success, is comfortable with a variety of technology, and has experience with business systems. We need someone that wants an opportunity to learn more about ERP Business Software while making a positive impact serving customers and exceeding their expectations.

A Day in the Life

Most of your time each day will be spent interacting with customers by helping them use the software more effectively, working on implementation tasks, and troubleshooting issues.

In a typical week, you will work closely with our:

Implementation Team to help train, support, and implement NorthScope software.
Development team to escalate software bugs or areas of the software we can improve.
Product Manager to ensure customer requests are added to the development roadmap.
Customers and Implementation team to troubleshoot issues, help solve customer problems, train end users, and analyze data to answer questions.

Not every help request comes with perfect information, so this role requires you to be able to think like a business analyst when information is not complete. Someone will excel in this role if they are the type that likes to take on a messy problem from a customer with minimal information and return it solved in a clear and concise manner and enjoys this while working both alone and part of a team.

DUTIES & RESPONSIBILITIES

Learn how to configure and train on the NorthScope software.
Manage and maintain project management tasks for ongoing implementations.
Take direction from the Implementation Manager on what to work on and how to be a highly contributing member of the team.
Learn the basic functionality of Microsoft SQL Server and related tools.
Provide excellent customer service to our customers by quickly and accurately resolving their support requests
Update support tickets in JIRA, assign them, prioritize, and keep track of their progress
Communicate with customers and project leads while they have open issues
Troubleshoot system issues and resolve them
Document any discovered software bugs
Other duties as assigned

EXPERIENCE & SKILLS YOU MUST HAVE

This is a comprehensive list of all the potential areas you will be exposed to. Applicants are expected to have familiarity with everything on the list and work experience with MOST of them.

ERP and/or accounting systems for medium-to-large-scale businesses.
Financial reconciliation experience including an understanding of sub-ledger and general ledger interaction.
Strong written and verbal communication skills to translate support issues into solutions
Proven relationship building and interpersonal skills to effectively work within our team
Excellent analytical and problem-solving skills coupled with a high level of initiative and responsibility.
Strong interpersonal skills and demonstrated effectiveness working in a team environment.
Strong Excel experience
Ability to conform to shifting priorities, demands and timelines.
Enjoy working in a dynamic, multi-disciplinary team environment.
AA or BA/BS in Business, Accounting, MIS, Computer Science, or equivalent work experience.

OTHER NICE TO HAVE SKILLS

Microsoft SQL Server
Experience with Jira
Experience with accounting software
Work or educational background in tax preparation, financial report reading and analysis

KEY RESULT AREAS

This section identifies the measurable areas of the job that you will be reviewed on:

Within the first 30 days

Complete the reading of the 3 required books
1. The Go Getter
2. QBQ
3. Accounting Made Simple
Good attendance and on-time record
Good record of recording time and adhering to NLP procedures
Demonstrate a high level of accuracy and attention to detail in everything you do
Begin assisting your team with support ticket legwork (see weekly progression in the number of tickets you are assisting with)
Can lead a customer facing training on NorthScope software navigation
Reproducing software bugs and writing them up as development items

Within the first 60 days

Good attendance and on-time record
Good record of recording time and adhering to NLP procedures
Demonstrate a high level of accuracy and attention to detail in everything you do
Noticeable improvements in your ability to handle more complex tasks
Meeting minimum billable goals with an upward trend
Can lead a training on basic transactions in NorthScope
Communicating with customers and project leads while they have open issues

Within the first 90 days

Good attendance and on-time record
Good record of recording time and adhering to NLP procedures
Demonstrate a high level of accuracy and attention to detail in everything you do
Meeting minimum billable goals
Ability to complete your own support tickets
Provide excellent service to your department by quickly and accurately resolving their requests.

Our Culture

Everything we do is a reflection of our core values. Therefore, we ask that you view our culture to ensure we're a good fit for you, just as you are for us before submitting an application.

THE FINE PRINT

The work is primarily remote. However, we do regularly meet in person, so we are only looking for candidates in the greater Seattle area.

Direct applicants only, please (no recruiters).

ERP Business Analyst

In order to be considered for a position at The Northlake Partners, all applicants must complete the following questionnaire, along with their resume and cover letter.

Please note that while your resume is important, you will be evaluated on the answers you submit below and these answers will determine whether or not we look at your resume.

ERP Business Analyst

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General Information

Name*

First Last

Email*

Phone*

Preferred Method of Contact*

Do you have a preferred method of contact, such as e-mailing before calling, or a particular time of day that works best?

Address*

Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country

Position Applying For*

Work Experience

Please explain any experience you have with business ERP software, such as Microsoft Dynamics GP, Sage, or QuickBooks.*

Please explain any experience you have with Alaska Seafood Processors or Food Manufacturing companies.*

Please explain any knowledge you may have of SQL Server or other similar applications.*

Please provide details of any software code, applications, or webpages that you have designed or supported.*

Please provide examples of things you’ve done, outside work, in the past year that have made you a better person.*

Please provide examples of things you’ve done in the past year to invest in your professional growth.*

What made you decide to apply for this opening?*

What makes you an ideal candidate for this position?*

What are the 3 most important characteristics you look for in a company?*

Skills Assessment

Using the grid below, please rate your level of experience from 0-10 ( 0= No experience to 10 = Extensive experience )

Microsoft SQL Server*

Explain Your Rating*

MS Access or other databases*

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SQL Server Reporting Services (SSRS)*

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Creating RDLs that are meant to be printed (invoices, packing slips)*

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Crystal Reports or other report writers*

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SQL Server Integration Services (SSIS, DTS)*

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Writing complex report queries or stored procedures*

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Working with end-users to obtain requirements*

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Documenting report requirements*

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ETL Operations*

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JIRA*

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Other

Are you currently employed? If yes, why are you looking to leave your current position?*

When is the soonest you can begin work?*

Please explain any gaps in your employment history in the last 5 years.*

What is your salary expectation?*

Is there anything else you think we should know about you?*

Where did you hear about this job posting?*

Help us find you, please provide any social media links and/or links to projects you have worked on.

Attach Your Resume and Cover Letter*

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Application Agreement

By clicking "Submit", you acknowledge that you have truthfully and honestly provided the requested information to the best of your ability, and that the information provided in this application, your resume, and cover letter is accurate. Answers within this application are for informational purposes only, and will not necessarily qualify you or disqualify you from employment consideration.

If offered a position at The Northlake Partners, LLC, and the information submitted within this application, your resume, and/or your cover letter is at any time found to be false, the provided information may be grounds for disciplinary action, up to and including termination of employment.

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